Metrics is a measurement by which is efficiency, performance, progress or quality of a plan, process or product can be assessed.
Efficiency IT metrics.
Measure the performance of an IT systems and many aspects of performance including throughput speed and availability of the system. It's organized the way of documenting and reporting the findings of efficiency IT metrics. It is important for evaluate and improve performance of an IT system and also make sure these system is being utilized in a proper way to ensure effectiveness of business process. An example, how far a company can use resources to achieve the goals.
Effectiveness IT metrics.
Measures how well a company or business is reaching its objectives and constantly questions as to a whether the right actions being taken to meet the given objectives. Sometimes employer make surveys in the company to know how well their employees work together as an organization to achieve their target or goals in terms to maintain satisfaction of customers. An example, how well customers of Apple products receive the similar information or updates of new products.
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